Refund policy
Return & Refund Policy
We are committed to providing quality products and reliable service. If you are not completely satisfied with your order, please review our return and refund policy below.
If there is a problem with your order, you must contact us within 14 days of receiving the product to request a return or refund. Requests made after this period may not be accepted.
Returns are only accepted under specific conditions:
a. Incorrect item received
b. Damaged or defective product (with valid evidence)
c. Missing items or components
d. Product not as described (requires proof)
Returns are not accepted for:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
i. Change of mind
j. Unauthorized returns or returns without approval
Important: In some cases, the product must be returned in order to receive a refund or replacement. Instructions will be provided if a return is required. Refunds cannot be issued without the return if it is requested.
Dispute Requirements
To help us resolve your issue quickly and fairly, please provide the following:
1. Clear photos or videos of the product issue
If photos cannot clearly show the problem, a video is required.
2. Screenshot of the customer's complaint, including:
Customer name
Date of complaint
Full message content (via email, payment platform, etc.)
3. Return of the product if requested
We may require the product to be returned before issuing a refund or replacement.
Return Shipping & Duties
In all other cases, return shipping fees, customs duties, and import taxes are the responsibility of the customer.
Refund Timeframe
Once your refund request is approved and (if required) the return is confirmed, the refund will be processed within 25 to 30 business days.
Contact Us
For any questions or to submit a return or refund request, please contact our support team:
Whatsapp number : 852-9373 5964
Email: contact@homeypick.com
Support Hours: Monday - Saturday 09:00 - 18:00 (GMT+8 Hong Kong)